The purpose of the role is to provide a professional telephone answering service to all callers to the Hospice.
Where is the role based?
North London Hospice in North Finchley
Who’s providing the service?
Administration Department
What does the service do?
The administration department provides administration support to the multi-disciplinary team at North London Hospice
Who supports volunteers in the service?
Currently the Facilities Manager
What would I do in this role?
- Answer all incoming calls to the Hospice and transfer callers to the relevant member of staff
- Answer all calls witin 5 rings
- Take accurate and precise messages
- Provide information to callers or to redirect to appropriate member of staff
- Control calls to enable callers to be transferred swiftly
- To be able to cover holidays and sickness where possible
What personal qualities and skills do I need to have?
- The telephone system is soon to be upgraded to a computerised system so you will need to have basic IT skills
- Clear and professional telephone manner
- Good communication and interpersonal skills
- Stay calm under pressure
How much do I need to give?
Minimum half day a week. Morning shift (09:00 - 13:30) / afternoon shift (12:30 - 17:00)
Training & Support | Time commitment required by volunteer |
| Foundational Training in Emotional Support* *Oyster colour graded training | Blue training - 15 hours |
| NLH Mandatory Induction | Induction Day One
initial day 9:00 - 17:00
8 hours followed by yearly update Non Clinical Induction Day 2
initial day 9:00 - 17:00
8 hours followed by yearly update |
| Additional Training for this specific role | n/a |
| Ongoing support | Available from administration staff |
For further information:
Name/Title of Lead staff member: Jan Anticoni, Facilities Manager
Contact phone number: 020 8343 8841
