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Telephone Communication Skills in Healthcare

  • Course date
    10 June 2020
  • Course Times
    09:30 - 16:00
  • Location
    Finchley

A course for all non-clinical staff working in healthcare. The study day is ideal for reception staff, ward clarks etc who take calls from patients, relatives, carers.

This interactive study day aims to:

Improve your confidence in dealing with challenging calls

Explore and understand your role and boundaries

Understand the importance of documentation

Understand the importance of telephone communication skills

Provide the opportunity to watch and practise challenging scenarios

£95

 

 

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