Telephone Communication Skills in Healthcare *POSTPONED*

  • Course date
    10 June 2020
  • Course Times
    09:30 - 16:00
  • Location

A course for all non-clinical staff working in healthcare. The study day is ideal for reception staff, ward clarks etc who take calls from patients, relatives, carers.

This interactive study day aims to:

Improve your confidence in dealing with challenging calls

Explore and understand your role and boundaries

Understand the importance of documentation

Understand the importance of telephone communication skills

Provide the opportunity to watch and practise challenging scenarios




Book this course

Booking this course couldn't be easier. Just select the space(s) you would like to register for and enter your contact details in the boxes below. You'll then be taken to our secure payment gateway to pay your registration fee and secure your place.

  • Please enter a number from 1 to 20.

Sign up for our newsletter

For the latest fundraising, events and news from North London Hospice.

Click here to sign up to receive our quarterly newsletter.